Help & FAQ
Quick answers to common questions. A support chatbot is coming in a later phase.
Do I need an account to browse?+
No. Browsing and searching the marketplace is completely free and needs no login. You only sign in when you want to claim a voucher.
How do the discounts work?+
Each provider sets its own discount on its offers. AKLS never marks prices up — the price you see is the provider’s discounted price. You also earn wallet credit back on top of the discount.
What is wallet credit?+
After you redeem a voucher and the provider confirms your usage, credit is added to your AKLS wallet, which you can put towards your next programme.
How do I redeem a voucher?+
Claim the voucher on the offer page, then apply the code at the provider’s own checkout. Your wallet credit updates once the provider confirms the redemption.
Who is eligible?+
Most offers are open to everyone. Some are restricted to students, faculty, or BPL-verified learners — the eligibility is shown clearly on each offer.
What is BPL self-declaration and APAAR ID?+
During onboarding, learners can self-declare Below-Poverty-Line status and capture their APAAR ID so we can surface priority offers. Document-based verification comes in a later phase.